Our company has professional customer service personnel. We provide customer service 24 hours a day to avoid wasting customers’ time. We can contact customers in a timely manner through various communication software such as email, phone, online video, WhatsApp, WeChat, and Facebook,etc.
If necessary, We can arrange engineers to go to your country and then carry out on-site installation of the parking heater.
- Enterprises use various professional knowledge to provide users with intelligent services, including business consulting services and technical consulting services. Business consulting services refer to introducing the company’s various business conditions to customers according to the various requirements raised by customers when purchasing products, answering various questions raised by users, and assisting customers in purchasing parking heaters. Technical consulting services refer to detailed introduction of product quality, performance, and main technical parameters, providing customers with samples, product catalogs, instruction manuals, and technical and economic indicators such as production processes, testing methods, and energy consumption.
- Quality “three guarantees” service. Under the prescribed conditions of use, during the warranty period, if there are any product quality problems, the company is responsible for replacement, refund, and replacement for users, and bears the economic losses caused by this if necessary. The company should clarify the scope of the three guarantees, warranty period, and responsibilities in the spirit of “quality first” and being responsible to users.
- Installation and commissioning This service is directly related to the performance of the product, ensuring the economic benefits of customers, and thus also affecting the competitiveness of the product and the reputation of the company, especially for products with high technical content.
- Spare parts supply In order to eliminate customers’ worries, spare parts supply is an important part of sales service that cannot be ignored. Manufacturers should correct the business philosophy of “focusing on heaters and neglecting accessories”, plan the production of accessories and accessories, and use multiple channels to organize the supply of accessories and accessories to facilitate users to purchase in time and solve user difficulties.
- Technical training After the parking heater is sold, the company must also deliver the technology to the user. Only in this way can we ensure that users use the product correctly, make it operate normally, and play a role reasonably and efficiently. The company should determine the training content according to customer needs. There are many ways to provide technical training services. Customers can be invited to the company to hold technical training classes; training classes can be held for local customers in areas where customers are concentrated; combined with on-site services, training courses can be held in the process of serving customers.
- During the annual exhibition, regular door-to-door inspection, repair and maintenance services for customers are an effective way to strengthen the connection between production and demand and improve the company’s reputation.
- Special service companies use their own scientific research and technical conditions to expand the scope of services and carry out various special services to meet the special needs of different users.
Website：
www.greatcarheater.com （English）
